Broker Assistance Part 1

Broker Assistance is a company that does nothing such as its name applies. I was involved in an non fault accident on the 25th April 2011. I went to a claims company based in Birmingham who then contacted Broker Assistance to provide me with a courtesy car as mine was undriveable whilst we awaited an engineers report to see if said vehicle was to be repaired or sent to the great scrapyard heaven.

Firstly they give me a supposed like for like vehicle (NOT), and also a vehicle that has a damaged steering wheel airbag, upon contacting Broker Assist i was told i would be called back within half an hour, no such thing happened. So after there 30 mins of we will call you back i rang them and was told a supervisor would call me, again nothing.

So we find ourselves 24 hours later ringing them again, they then try to tell me that the vehicle was not provided in that condition, so we must have damaged it !!! Funny when the split in the steering wheel is so worn in it shows it was there before and there delivering agent failed to inspect the interior of the said vehicle with me.

Continued in part 2......