Well
Broker Assistance finally paid notice after i told them i was going to sue them if my family were endangered through there negligence, and also the fact that i told them i would be parking the provided vehicle across the road from my house with the keys inside it.
Well that got there attention they provided me with a brand new Galaxy albeit for 7 days.
My claim has not been dealt with and they have taken the hire vehicle back claiming some problem with the insurance. So that left me to ring the third party insurance ( Saga) now known as Acromas who then told me that they couldnt provide me with a car and that they would instruct
Broker NON-Assist to reprovide a hire vehicle. This took me backwards and forwards from 9.20am today (Friday 10/06/11)until 5.05pm with no result as they are all passing the buck between themselves and promising a vehicle that never materialises and dragging out every ones patience the saying oops its Friday and we cannot do anything until Monday all the while dragging extra days out of the client .
Joker Assistance is one company never to recommend and please anybody who joins this blog or comments could you pass this information on to others so they cannot have the same unpleasant experience with the RUDE staff at
Joker Assistance.
Credit where its due, there was one nice person on the staff at Joker Assistance called Janet (whether that is here real name i dont know, as for you people out there who dont know, most call centre staff are told to give false names that are signposted on their monitors edge, and not there actual name)
ReplyDelete